Store Policies / FAQ

General Shipping

How do you ship?
Everything ships in well-packed sturdy boxes. All orders ship out within one business day (for in-stock items). Allow extra processing time for orders placed during holidays, sales events and website re-openings (Black Friday, Halfway to Black Friday, January 1st, etc.).

Do you ship Internationally?
Absolutely! See the International Shipping section below for additional information.

 

Domestic U.S. Shipping

How much is shipping in the U.S.?
We have two flat rate shipping options for Domestic U.S. customers.

$6 Economy via FedEx Ground or USPS First Class depending on order size
$12 USPS Priority
…or if your order is over $75 it ships FREE Economy *

* free shipping thresholds are disabled during sales events

How long will it take to get my package?
USPS Priority is between 2 and 3 business days.

Orders placed with Economy shipping will ship via FedEx Ground or USPS First Class depending on your order size and location. Expect to receive your order within 5 business days.

Can I track my package?
You will receive an email notification with tracking information once your shipping label has been created. Please allow up to 24 hours for tracking data to appear in USPS’s website.

 

Canadian Shipping

Do you have a Canadian presence?
Yes, Vinegar Syndrome has a Canadian subsidiary that is based in Toronto. In early 2021, we will be launching a Canadian website so that Canadian customers can pay with their local currency.

Canadian orders ship from Toronto without any customs duties.

How much is Canadian shipping?
We ship in sturdy boxes, from within Canada, via Canada Post.

$8 via Canada Post Expedited Parcel
…or if your order is over $100 it ships FREE *

* free shipping thresholds are disabled during sales events

Can I track it?
You will receive an email notification with tracking information once your shipping label has been created. Please allow up to 24 hours for tracking data to appear in USPS’s website.

When will my package arrive?
Our Canadian customers are constantly impressed by how quick their orders arrive, but shipping times will vary greatly depending on where you live.

Ontario = 2-3 days in transit
Quebec & Manitoba = 4-6 days in transit
All other provinces = 5-7 days in transit

 

International Shipping

How much is International shipping?
We have a simple flat rate shipping option for International customers.

International = $17
…or if your order is over $175 it ships FREE *

* free shipping thresholds are disabled during sales events

How do you ship? Can I track it?
We ship Internationally via USPS International First Class.

You will receive an email notification with tracking information once your shipping label has been created. Please allow up to 24 hours for tracking data to appear in USPS’s website.

When will my package arrive?
Our International customers are constantly impressed by how quick their orders arrive, but shipping times will vary greatly depending on where you live.

That said, plan on one to two weeks for delivery or more depending on customs.

It’s been over a month and my package has not yet arrived.
Don’t panic! Your package may be held up in customs. Call your local post office and check with them.

If that doesn’t work, please email us at orders@vinsyn.com and we’ll see what we can do to help.

  

Limited Edition Releases

Is there a maximum order limit?
Limited Edition releases (including slipcovers), are limited to (2) copies per customer. Certain Limited Edition releases will be limited to (1) copy per customer.

What happens when the Limited Slipcovers sell out?
If the release itself is not limited, when the Limited Slipcovers sell out we will begin selling the standard edition (same version without the slipcover).

Does 'adding to cart' reserve my copy?
No! Like most e-commerce websites, your items are not guaranteed until payment is completed. 

 

Quality Policy for Slipcovers, Box Sets and all other Paper Packaging
 

My slipcover or box set has minor damage, can I get a replacement? 
We are big physical media collectors ourselves and we understand the (sometimes) extreme OCD that comes along with it. Please know that there is no such thing as a flawless or perfect slipcover or box set. Due to the process of manufacturing paper products, every piece of paper packaging we sell will have minor imperfections. Expect to occasionally receive slipcovers and box sets that have slightly dinged corners, imperfect edges, small scuff marks, etc. These types of imperfections are inherent to the printing process and are to be expected. For the reasons above, please limit replacement requests to major damage that was obviously incurred during transit. Replacement requests for what we determine to be minor imperfections will not be honored.

 

Common Subscriber Questions
 

Can I get 50% off Partner Label or Sub Label titles released in previous years? 
You will only receive discounts for titles that are released during your subscription term. Meaning: discount codes for 2021 releases must be used in your 2021 subscription term. Even if you renew for 2022, discount codes from the previous year will no longer be valid. In other words, use 'em or lose 'em.

By my calculations, I am not receiving the full 50% off discount for Partner Labels and/or Sub Labels. What gives?
The 50% off discount is calculated from the SRP (Suggested Retail Price). On our website, the SRP is the higher figure dollar amount with the strike through.

 

Pre-orders

How does your pre-order process work?
Due to the limited nature of some of our releases, pre-orders are charged upfront. Orders containing pre-order items will not ship until pre-orders are in-stock (usually one week prior to street date). You will receive a shipping confirmation email with tracking upon shipping.

 

Modifying an Order

Can I add or swap out an item?
Sure, as long as you catch us before we ship it out (we’re fast shippers). Email us asap at orders@vinsyn.com with the details.

Can I change the shipping address?
Sure, please see above!

 

Problems and Returns

Something was missing or I received the wrong thing!
Sorry to hear that. Email us at orders@vinsyn.com with the information and we’ll help you out.

My stuff arrived damaged!
If your item(s) were damaged during shipment, please send us a picture of the damage immediately upon receipt. In most cases, we’ll ship out a replacement copy asap.

Can I return or exchange an unopened item?
All sales are final and we do not offer returns or exchanges unless items were damaged during shipping (please see above).

 

Payments

What payments do you accept?
We accept all major credit cards and PayPal.

We also accept check and money order payments. Select the ‘Check Payment’ option during checkout.

 

Contact Us

Order related emails:
orders@vinsyn.com or canada@vinsyn.com

General contact email:
contact@vinsyn.com

Mailing address:
Vinegar Syndrome
100 Congress Street
Bridgeport, CT 06604

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