Free shipping on all domestic orders over $50 & friendly international shipping rates.

CONTACT:

Vinegar Syndrome LLC is a Connecticut based company with offices in the Bridgeport Film Center.
The Bridgeport Film Center is located at 100 Congress Street, Bridgeport, CT 06604.

Please contact us using our contact form or email us at contact@vinsyn.com.

EXCHANGES AND RETURNS:

Exchanges and Returns:
All sales are final. We do not accept returns, we only accept exchanges for goods that arrived defective and/or damaged. This exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must have arrived defective and/or damaged. The defective and/or damaged product may only only be exchanged for the same product.

Please email us from the email address associated with your account and include your order number and product IDs of damaged goods. Send email to: contact@vinsyn.com. We may ask you to dispose or destroy the defective goods. We may also ask you to return the product to our facility (we will cover return shipping charges).

Shipping address for exchanges:
Vinegar Syndrome
Attn: Exchanges
100 Congress Street
Bridgeport, CT 06604

Several types of goods are exempt from being returned:
Gift cards
Digital downloads of films
Clothing

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

2257 EXEMPTION STATEMENT:

This website and it’s products are exempt from the record keeping requirements of 18 U.S.C. 2257 because this website and it’s products contains only visual depictions of actual sexually explicit conduct made before July 3, 1995, or is produced, manufactured, published, duplicated, reproduced, or reissued before July 3, 1995; or the matter contained within this website contains only visual depictions of simulated sexually explicit conduct; and/or the matter within this website contains only some combination of the visual depictions described in paragraphs (a)(1) and (a)(2) of 28 C.F.R. 75.7.

PRIVACY STATEMENT:

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or exchange a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@vinsyn.com or mailing us at: Vinegar Syndrome LLC 100 Congress Street Bridgeport CT USA 06604

SECTION 3 – DISCLOSURE

We will only disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYPAL

Our secure credit card processing backend is provided by PayPal. They provide us with a credit card processing platform that allows us to sell our products and services to you. PayPal is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

SECTION 5 – THIRD-PARTY SERVICES

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 8 – ADULT CONTENT

By using this site, you represent and warrant the following:
1. You are at least 18 years of age (21 years of age in AL, MS, NE, WY, and any other location where the age of majority is greater than 18).
2. You are interested in accessing and viewing sexually oriented content.
3. You will not expose the content to a minor or any person who may find the content offensive.
4. You are familiar with the standards in your community regarding sexually oriented materials.
5. You understand and accept that you may be exposed to visual images and sounds that graphically depict nudity and sexual activity, or are otherwise sexual and erotic in nature.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@vinsyn.com or by mail at:
Vinegar Syndrome LLC
Re: Privacy Compliance Officer
100 Congress Street
Bridgeport, CT 06604
USA

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