How do you ship?
All orders ship out within one business day (for in-stock items). Allow extra processing time for orders placed during holidays and sales events.
Domestic US orders over $50 qualify for free Economy shipping via USPS First Class or USPS Media Mail depending on your location (free shipping thresholds are disabled during sales events).
Domestic US orders under $50 will be charged $3 for Economy shipping or $10 for USPS Priority shipping.
Do you ship Internationally?
Absolutely! See the next FAQ section below for additional information.
How long will it take to get my package?
USPS Priority is between 2 and 3 business days.
Domestic US orders placed with Economy shipping will ship via USPS First Class or USPS Medial Mail depending on your location. Expect to receive your order within 3-5 business days.
How do I track my package?
Do you ship outside the U.S.?
Yes, we ship anywhere in the world.
How much is International shipping?
We have two flat shipping rates for International customers. Order 1 or 100 releases and the shipping rate remains the same.
Canada = $10
…or if your order is over $100 it ships FREE *
International = $15
…or if your order is over $150 it ships FREE *
* free shipping thresholds are disabled during sales events
How do you ship? Can I track it?
We ship Internationally via USPS International First Class.
You will receive an email notification with tracking information once your shipping label has been created. Please allow up to 24 hours for tracking data to appear in USPS’s website.
When will my package arrive?
Our International customers are constantly impressed by how quick their orders arrive, but shipping times will vary greatly depending on where you live.
That said, plan on one to two weeks for delivery or more depending on customs.
It’s been over a month and my package has not yet arrived.
How does your pre-order process work?
We do not charge upfront for pre-orders.
Shortly before street date when products are ready to ship, you will receive an email from us with instructions on how to pay for your pre-order. It’s a simple and straightforward process.
Why can I only add one pre-order at a time to the cart?
Accepting pre-orders is a complicated beast… Due to the complexity of the pre-order process, an order may contain only a single pre-order product, and no other products.
If you place multiple pre-orders, we will refund the extra shipping charges when we ship.
Modifying an Order
Can I add or swap out an item?
Can I change the shipping address?
Sure, please see above!
Problems and Returns
Something was missing or I received the wrong thing!
My stuff arrived damaged!
If your item(s) were damaged during shipment, please send us a picture of the damage immediately upon receipt.
In most cases, we’ll ship out a replacement copy asap.
Can I return or exchange an unopened item?
All sales are final and we do not offer returns or exchanges unless items were damaged during shipping (please see above).
What payments do you accept?
We accept all major credit cards via PayPal. You do not need to have a PayPal account to complete your order.
We also accept check and money order payments. Select the ‘Check Payment’ option during checkout.
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Bridgeport Film Center
100 Congress Street
Bridgeport, CT 06604